These terms and conditions govern your use of the site and purchase of goods and services from the site. You will also find information on your privacy and your security on other pages of the site and these pages shall be incorporated into these terms and conditions. Please read these terms and conditions carefully before using the site. By accessing the site and/or placing an order, you signify your agreement to be bound by these conditions and you consent to us using your information in accordance with our privacy policy.
www.patersonjewellers.co.uk is a site operated by T. Paterson Jeweller Ltd. We are registered in Scotland under company number SC457647 and with our registered office at 6 Atholl Crescent, Perth PH1 5JN. Our VAT number is 269570911.
Payment
All prices quoted on the website are retail, displayed in (£) Pounds Sterling.
Payment for all orders (including those placed from outside the UK) are made in (£) Pounds Sterling.
All prices include VAT at 20% — this rate may change at any time in line with UK Government legislation.
All goods remain the property of T. Paterson Jeweller Ltd until payment is received in full.
Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a dispatch confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
Payment for all products must be by credit or debit card or via PayPal. We accept payment with those credit and debit cards identified on our site.
If you order goods from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Delivery
We offer free Royal Mail Signed For delivery on all orders.
We aim to despatch orders within three (3) working days. Delivery is estimated within three (3) to five (5) working days from despatch, but may take longer due to seasonal issues. If, for any reason, we expect this to take longer, we will contact you.
Please note that if you order a ring that requires sizing, this will take longer to despatch, as will other items that need modifying (engraving etc).
We also offer Royal Mail Special Delivery at a cost of £7.50, which is guaranteed by Royal Mail to arrive before 1pm the following working day. Orders using this delivery method will be posted the same day where possible if ordered before 2pm. Orders placed after 2pm will be sent the following working day. As with Signed For deliveries, items that require modification (sizing, engraving etc) will take extra time to be sent out. On occasion Royal Mail may suspend the 1pm guarantee. Details can be found on their website.
If you require your item for a particular date (for example a birthday or anniversary) please contact us as soon as possible (either before or immediately after placing an order). Unless we agree by email to deliver goods by a particular date, we cannot accept liability if the goods do not arrive in time.
Please note that all orders will need to be signed for on delivery. If your order is returned to us because the postal service or courier were unable to deliver, you will be responsible for all return and repeat delivery charges. If an unauthorised person signs for your parcel at the address you gave us, it will not be the responsiblity of T. Paterson.
Orders can be sent by Courier (e.g. Fedex) if requested, at the customer's expense. If you require this please contact us for an estimate.
Collect In Store
Collect In Store is available for all items during opening hours, shown on the bottom of our home page. You will need to bring proof of address when collecting your order, such as a driving licence. Please note Collect In Store is not available if you pay by PayPal.
Pre-ordering Watches
Certain watches will from time to time be available to pre-order on our website prior to launching. All delivery dates for these watches will be approximate as occasionally launches will be delayed for reasons outwith the manufacturer's control. If you choose to pre-order online then the full payment will be taken at the time of order. If you would prefer to pay a deposit to secure the watch then please contact us.
Disclaimer and Liability
The T. Paterson website provides a general description of the nature of the goods. We endeavour to ensure that all descriptions and images of the goods that we provide to you are accurate, but there may be slight variations due to publishing limitations. Please be aware that colours on the website act as a guide and may vary depending on different screen resolutions.
T. Paterson reserves the right to remove any items listed in the website from sale, to change designs, technical specifications or alter prices without prior notice.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
Except in relation to the description of products and services available for order from our website, we make no guarantees or warranties concerning the security, timeliness, relevancy, sufficiency, accuracy or reliability of any data, information, or services provided to you on or through this site. We will work to keep the website up to date but cannot guarantee that this site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on any technology. We will endeavour to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time.
The site may contain direct links or hyperlinks to websites that are maintained by third parties. When utilising such a link, you are leaving our site; therefore, T. Paterson Jeweller has no control over, does not endorse, and rejects firmly all and any liability and is not liable for damages and costs incurred by the user, the quality, operation, reliability, compliance with laws, ethics, business practices, nor content of such third party websites, or for any product or service advertised or provided therein.
By using our site you agree to use the site only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the site.
You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use the site content in any way, other than that as may be intended and stated within the relevant part of the site. Any other use of site content requires the prior written permission of T. Paterson Jeweller.
Please note that all weights and measurements given are approximate, unless stated otherwise.
Privacy policy
We at T. Paterson Jeweller take your privacy and security seriously. This privacy policy is intended to help you understand the personal data we collect and obtain, what we use it for and how we protect it. We ask that you read this privacy policy carefully as it contains important information about your legal rights. When we process your personal data we are required to comply with the Data Protection Act 1998 until and including 24 May 2018 ("DPA"), and in substitution from midnight at the start of 25 May 2018, the General Data Protection Regulation 2016 ("GDPR") (the DPA and GDPR are together referred to as the "Data Protection Laws"). When shopping with us and using this website, the data controller is T. Paterson Jeweller Ltd.
What information do we collect?
Your personal data includes all the information we hold that identifies you or is about you, including but not limited to: your name, email address, postal address, date of birth, location data, and records of enquiries you have made; details of transactions you carry out in our shop or through our website and of the fulfilment of your orders; details of your visits to our website.
How Do We Use This Information?
Everything we do with your personal data including collecting, storing, amending and deleting counts as processing, and we strictly adhere to Data Protection Laws. We process your personal data in order to fulfil the contract we have entered into with you, to receive services or goods from you, and/or to provide the services you have requested from us. We may also process your personal data to respond to any queries or comments you submit to us, including via our website and social media. Your transactional and browsing details (purchased items, items added to your shopping bag, items added to your wishlist) may be used to make product recommendations, enhance your shopping experience with us, and send you reminders for items in your shopping bag. These details can also be used to meet our contractual obligations to you with regards to refunds and exchanges, and give us a better understanding of how you use our website. We may also use your personal data to carry out necessary fraud checks to protect both you and us from fraud. We may use communication with you to assist with training and development of our staff, to ensure that we are offering the best customer service, and to provide support with complaints and enquiries.
Sharing Your Information
We promise to never sell your personal information, however we may need to share your personal data with trusted third parties to offer you the best possible service. Examples of third parties may include: couriers and delivery companies, so we can send your order to you; payment providers and fraud prevention services, to protect you and us from fraud; technology and search engine providers who help us maintain and improve our website; any third party who requires access to your personal data to comply with legal, regulatory and statutory obligations, such as a law enforcement agency. Please be assured that we ensure these third parties also comply with strict Data Protection Laws. We also use third party tracking services on our website to help monitor advertising and occasionally to personalise adverts that you may see on other websites. More information on this is found below.
Cookies and IP Addresses
We may collect information about your computer, including your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing patterns and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our websites and to deliver a better and more personalised service. They enable us: to estimate our audience size and usage pattern; to speed up your searches; to store information about your preferences, and therefore allow us to customise our website according to your individual interests; to recognise you when you return to our website. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you log on to our website.
How We Store And Protect Your Personal Data
We at T. Paterson Jeweller Ltd take your privacy and security very seriously, and have measures in place to ensure we're doing everything we can to protect it. When you create an account with us, the information held in the "My Account" section is password protected. We regularly test our website for vulnerabilities. We retain details of any purchases you make for seven (7) years after the purchase date. We retain details relevant for marketing materials (e.g. name, address and email address) until you unsubscribe from our communications. We keep this information in case any issues arise or you have any enquiries. Your information is kept securely at all times. Following the relevant timescale, your personal information will be permanently erased or destroyed.
Your Right To Be Forgotten
In some instances you have the right to ask us to delete any personal information we hold about you. This is available to you in the following instances: if we no longer need your personal data for the purposes in which we collected it; if we collected your data with your consent and you withdraw that consent; if you object to us processing your personal data and we don't have any overriding legitimate reasons to continue processing your data; if we have unlawfully processed your personal data (i.e. breached GDPR); if personal data needs to be erased or destroyed to comply with a legal obligation.
Your Access To Data
You have the right to request access to / copies of the personal data and information that we hold about you. You also have the right to ask us to confirm that we process your personal data, though you will find that most of this information corresponds to the information set out in this policy. We will provide this information free of charge, unless your request is manifestly unfounded, excessive or repetitive, in which case we are entitled to charge a reasonable fee. We may also charge you if you request more than one (1) copy of this information. We will provide the information requested as quickly as possible, which may take up to one (1) month. If we need any more information from you in order to provide this, or if we need more time to provide this information, we will let you know. If you believe that any of the personal data we hold about you is inaccurate or incomplete, please contact us to rectify it. We endeavour to comply with your request within one (1) month of receiving it, and if we feel that it is not appropriate to amend your information we will let you know why. We will also let you know if we need more time to comply with your request. You have the right to object to us processing your personal data for direct marketing purposes (including profiling); for the purpose of scientific or historical research and statistics; and if the processing is based on legitimate interests or the performance of a task in the public interest or exercise of official authority. If you think we have processed your personal data inappropriately or unlawfully, or that we have not complied with GDPR, you can report your concerns to the Information Commisioner's Office (ICO) in the UK, or the supervisory authority in your jurisdiction. You can call the ICO on 0303 123 1113, or get in touch with them as per the instructions on their website: www.ico.org.uk/concerns.
Any Questions?
If you have any questions or you would like more information on how we use and store your personal data, please contact us by email at info@patersonjewellers.co.uk.
Returns Policy
If you would like to return your order, please contact us using the Contact Us form, or by email at info@patersonjewellers.co.uk within 14 days of receiving your order. Please note that we are unable to exchange or refund items that have been personalised (e.g. engraving) or modified in any way, including sizing to fit, unless they are defective or faulty. We are unable to accept returns of bespoke items or special orders for items that we do not normally have in stock. Items should be returned to us in store or by Royal Mail Special Delivery or a Courier within 14 days of notifying us that you wish to return them. It is your responsibility to arrange adequate insurance for the goods returned. Please send items to the following address:
T. Paterson
33-37 High Street
Perth
UK
PH1 5TJ
When returning items to us, please retain proof of postage as we cannot accept responsibility for parcels lost in transit. All items must be returned in an unused, re-saleable condition along with the original packaging and proof of purchase. Items meeting these requirements will be refunded. You, as the customer, are responsible for the costs of returning your item(s). Please note that we do not accept liability for your items if they are posted using an alternative postage method to the ones mentioned above. If the returned item is faulty, incorrect or damaged in transit, we will offer you a replacement or a full refund (including postage costs) to your original payment method, providing there is no evidence of accidental damage after the item has been delivered. If you request a refund, your original payment method will be credited. Please allow up to 14 working days for this.
Items purchased in store are non-refundable, though can be exchanged within 21 days of purchase.
Ring Sizing
Some styles of rings are unsuitable for re-sizing and we may need to make it for you in your size. With this in mind, please ensure the ring you purchase from us is unworn if you require a different size, as we may need to exchange it.
Special Orders
We are unable to accept returns of bespoke items or special orders for items that we do not normally have in stock. We can only accept returns on bespoke items which are faulty or have been supplied incorrectly. In the unlikely event of this happening, please contact us.