If you would like to return your order, please contact us using the Contact Us form, or by email at firstname.lastname@example.org within 14 days of receiving your order. Items purchased in store are non-refundable, though can be exchanged within 21 days of purchase.
Please note that we are unable to exchange or refund items that have been personalised (e.g. engraving) or modified in any way, including sizing to fit, unless they are defective or faulty. We are unable to accept returns of bespoke items or special orders for items that we do not normally have in stock.
Items should be returned to us in store or by Royal Mail Special Delivery or a Courier within 14 days of notifying us that you wish to return them. It is your responsibility to arrange adequate insurance for the goods returned.
Please send items to the following address:
33-37 High Street
When returning items to us, please retain proof of postage as we cannot accept responsibility for parcels lost in transit.
All items must be returned in an unused, re-saleable condition along with the original packaging and proof of purchase. Items meeting these requirements will be refunded.
You, as the customer, are responsible for the costs of returning your item(s). Please note that we do not accept liability for your items if they are posted using an alternative postage method to the ones mentioned above.
If the returned item is faulty, incorrect or damaged in transit, we will offer you a replacement or a full refund (including postage costs) to your original payment method, providing there is no evidence of accidental damage after the item has been delivered. If you request a refund, your original payment method will be credited. Please allow up to 14 working days for this.
Some styles of rings are unsuitable for re-sizing and we may need to make it for you in your size. With this in mind, please ensure the ring you purchase from us is unworn if you require a different size, as we may need to exchange it.
We are unable to accept returns of bespoke items or special orders for items that we do not normally have in stock. We can only accept returns on bespoke items which are faulty or have been supplied incorrectly. In the unlikely event of this happening, please contact us.
We offer free Royal Mail Special Delivery on all orders.
Despatch is estimated within 3 working days.
Please note that all orders will need to be signed for on delivery. If your order is returned to us because the postal service or courier were unable to deliver, you will be responsible for all return and repeat delivery charges. If an unauthorised person signs for your parcel at the address you gave us, it will not be the responsiblity of T. Paterson.
Collect In Store
Collect In Store is available for all items at no additional charge. Please select Collect In Store as the delivery method when placing your order.
Please note you will need proof of identification (passport or driving license), proof of purchase and the credit/debit card used for payment to collect your order.
Orders can only be collected from:
33-37 High Street
Our opening hours are 9.30am until 5pm Monday to Saturday. We are closed on Sundays.
Orders will be held for 7 days. If you require more time to collect your item, please contact us to arrange this. If you do not collect your order, the items will be returned to stock and your card will be refunded. Please allow up to 14 days for this.
We will advise you when your order is ready to collect (usually 24 hours) by email. If you haven't received an email from us within 48 hours please check your spam folder.