Returns Policy
If you would like to return your order, please contact us using the Contact Us form, or by email at paterson.derek@btconnect.com within 14 days of receiving your order.
Please note that we are unable to exchange or refund items that have been personalised (e.g. engraving) or modified in any way, including sizing to fit, unless they are defective or faulty. We are unable to accept returns of bespoke items or special orders for items that we do not normally have in stock.
Items should be returned to us in store or by Royal Mail Special Delivery or a Courier within 14 days of notifying us that you wish to return them. It is your responsibility to arrange adequate insurance for the goods returned.
Please send items to the following address:
T. Paterson
33-37 High Street
Perth
UK
PH1 5TJ
When returning items to us, please retain proof of postage as we cannot accept responsibility for parcels lost in transit.
All items must be returned in an unused, re-saleable condition along with the original packaging and proof of purchase. Items meeting these requirements will be refunded.
You, as the customer, are responsible for the costs of returning your item(s). Please note that we do not accept liability for your items if they are posted using an alternative postage method to the ones mentioned above.
If the returned item is faulty, incorrect or damaged in transit, we will offer you a replacement or a full refund (including postage costs) to your original payment method, providing there is no evidence of accidental damage after the item has been delivered. If you request a refund, your original payment method will be credited. Please allow up to 14 working days for this.
Items purchased in store are non-refundable, though can be exchanged within 21 days of purchase.
Ring Sizing
Some styles of rings are unsuitable for re-sizing and we may need to make it for you in your size. With this in mind, please ensure the ring you purchase from us is unworn if you require a different size, as we may need to exchange it.
Special Orders
We are unable to accept returns of bespoke items or special orders for items that we do not normally have in stock. We can only accept returns on bespoke items which are faulty or have been supplied incorrectly. In the unlikely event of this happening, please contact us.
Shipping
We offer free Royal Mail Signed For delivery on all orders.
We aim to dispatch orders within three (3) working days. Delivery is estimated within three (3) to five (5) working days, but may take longer due to seasonal issues or industrial action. If, for any reason, we expect this to take longer, we will contact you.
Please note that if you order a ring that requires sizing, this will take longer to dispatch, as will other items that need modifying (engraving etc).
We also offer Royal Mail Special Delivery at a cost of £7.50, which is guaranteed by Royal Mail to arrive before 1pm the following working day. Orders using this delivery method will be posted the same day where possible if ordered before 2pm, Monday to Friday. Orders placed after 2pm, or on Saturdays and Sundays will be sent the following working day. As with Signed For deliveries, items that require modification (sizing, engraving etc) will take extra time to be sent out. On occasion Royal Mail may suspend the 1pm guarantee, which we cannot be held liable for. Details can be found on their website.
If you require shipping to outside the United Kingdom then please get in touch with details of the item you would like and your address, and we will let you know if shipping is possible.
Collect In Store
Collect In Store is available for all items during opening hours, shown on the bottom of our home page. You will need to bring proof of address when collecting your order, such as a driving licence. If Covid restrictions are in place we will contact you to discuss the current procedure. Please note Collect In Store is not available if you pay by PayPal.